FAQs

Food information
  • All our food is 100% halal
  • All meat and poultry is sourced from British and Irish farms meeting set standards of food safety, animal welfare and environmental protection
  • As all our meat and poultry is sourced from UK and Irish farms they are delivered to us fresh and never frozen
  • To give you the best taste all our grill items are marinated for 24 hours using our special recipe
  • Our marinade contains no artificial preservatives or colourants and no artificial flavours, giving it a totally natural and healthy taste
  • All our burgers and steaks are grilled to order resulting in reduced fat content
    We use minimal amounts of salt in all our recipes
Do you take bookings?

We love a good party, as do our customers! All of our restaurants are unique, and as such they have different booking policies. If you would like to find out if your local MyLahore takes bookings we recommend contacting them directly and speaking to the manager on duty.

How can I get a job at MyLahore?

We’re always looking for fun loving people who share our passion for MyLahore, to join our team click here to fill out an application.

Do you have a loyalty card?

Yes, say hello to MyLahore Rewards! Our huuugely rewarding scheme offers you 10% credit on the value of your restaurant order to use on a future date! So every £10 spent earns you £1 worth of credit! For example, spend £50 and get £5 credit to use later! Simply download the MyLahore App and sign up here for savings and perks.

MyLahore Rewards is available for both dine-in and collection orders in all our stores, as well as telephone delivery orders at our Bradford Delivery store, though not for online delivery orders via UberEats.

How does online delivery ordering work?

MyLahore is launching an exciting new partnership with Uber Eats regarding online delivery ordering – Uber Eats will be handling ALL online delivery orders for ALL MyLahore stores.

Do I need to do anything different?

Not really! To order delivery online continue to visit mylahore.co.uk or the MyLahore app – we’ll automatically transfer you to our UberEats store which is super-easy to use!

How will this benefit customers?

  • Faster delivery speed
  • Real-time delivery tracking
  • Convenient checkout
  • Uber Eats Loyalty & rewards

How about telephone delivery and collection orders?

Delivery orders can still be placed directly with MyLahore at all stores online or by telephone at Bradford Deli, Leeds and Manchester only. Collection orders can still be placed directly with MyLahore at all stores online or by telephone.

What’s happening with Rewards?

Customers can continue to use and earn MyLahore Rewards on collection, dine-in and telephone delivery orders (see above), though no longer for online delivery orders. Online delivery customers will benefit from Uber Eats rewards & loyalty initiative!

How far do you deliver?

Although we can appreciate your nearest MyLahore may not be on your doorstep unfortunately we can only deliver within a 3 mile radius –this enables us to deliver piping hot food on time every time… or you can do what one of our loyal customers did and move closer to us.

Where do you get your cakes from?

We have our own in house bakery and expert pastry chefs.

Do you do celebration cakes?

Our expert pastry chefs can make a variety of spectacular celebrations cakes for all occasions so all you need to do is click here

Do you offer student discounts?

No, though we do have an amazing MyLahore Rewards scheme that gives you 10% credit back on every purchase, to use on a future order! For example, spend £50 and get £5 credit to use later! You can benefit by registering for Rewards.

Do you offer NHS/Police/Fire service Discount?

No, though we do have an amazing MyLahore Rewards scheme that gives you 10% credit back on every purchase, to use on a future order! For example, spend £50 and get £5 credit to use later! You can benefit by registering for Rewards.

Can I buy vouchers and/or gift cards?

Yes – please click here

What is your policy on refunds?

We endeavour to get your order right first time every time, to our exceptionally high standards. On the rare occasion we don’t we will look at rectifying the situation amicably. As every situation is different, the manager will use his/her discretion and judgment to resolve the problem.

Do you have disabled parking, disabled access and disabled toilets?

Yes we do, please call the relevant branch.

Do you have prayer facilities?

Yes all our branches have a prayer room.

Do you have baby changing facilities?

Yes we do.

Do you take payments over the phone?

No / you can order online to pay online via credit/debit card (using a non-mobile device).

Do you take card payment in branches?

Yes, all branches accept card payments.

Do your prices include VAT?

All prices are inclusive of VAT.

Do you sell alcohol? Can we bring our own?

No, No.

Do you offer gluten-free items on the Menu?

Please view our allergen information here

Is the oil you use suitable for vegetarians?

Yes. We use Vegetable and Olive Oil across all MyLahore branches.

Do you use GM (Genetically Modified) Products?

No.

Do you use MSG (Monosodium glutamate) flavour enhancer in your ingredients?

No – although some ingredients we buy may contain traces of it.

Do you use Pasteurised egg in any of your products?

If there’s egg in the ingredients of a certain product, it’ll be pasteurised – it’s the only way to use eggs safely.

What vegetarian options do you have?

We have a wide range of delicious vegetarian options- too many to list here! Please refer to our menu and look out for the ‘V’.

Do MyLahore participate in charity events?

As a family run organisation we believe helping is an important part of our business and although we endeavour to help everyone sometimes this is not possible. We do however ask all charities to send us an email detailing what it is you do and what you require from MyLahore and we look into it on case by case circumstance. Please email [email protected] to find out more.

Do you do franchises?

No, We are a family run organisation that is opening branches across the United Kingdom but it could be a possibility to offer franchising opportunities in the near future.

Booking
Coming Soon

We are still working on getting our booking system up and running, please check back soon to book your table at one of our restaurants.

If you want to request a table at one of our restaurants get in touch and we should be able to accommodate you.

See restaurants