Welcome to the MyLahore Website and App. By accessing, browsing, downloading, installing, or using our website or app, you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to these platforms. If you do not agree with any part of these terms and conditions, please do not use our website or app.

The term “MyLahore,” “us,” or “we” refers to the owner of the website and app whose registered office is Trust House C/O Isaacs, St James Business Park, 5 New Augustus Street, Bradford, West Yorkshire, England, BD1 5LL. The term “you” refers to the user of our website or app.

1. Use of the Website and App

• The content and functionality of our website and app are provided for your general information and use only. We may update them from time to time without prior notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on our website or app for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on our website or app is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through our website or app meet your specific requirements.
• Our website and app contain material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited.
• Using our website or app, you acknowledge that certain features may require an internet connection and that data charges may apply.
• Unauthorized use of our website or app may give rise to a claim for damages and/or constitute a criminal offense.
• Your use of our website and app and any dispute arising out of such use is subject to the laws of England and Wales.

2. Placing an Order Through the Website or App

• By placing an order through our website or app, you confirm that you are legally capable of entering into binding contracts and are at least 18 years old.
• When you place an order, you will receive an acknowledgment email. This does not mean that your order has been accepted but constitutes an offer to buy the product.
• Orders are subject to acceptance by us.

3. Account Creation and Rewards

• Users may be required to create an account to access certain features, including rewards and order history.
• You are responsible for maintaining the confidentiality of your account credentials.
• We reserve the right to modify, suspend, or terminate rewards programs at any time. Any use of our rewards programs are also subject to our separate rewards terms and conditions which can be found on our website.

4. Availability and Delivery

• Minimum delivery time is 45 minutes, subject to exceptional circumstances.
• If a product is out of stock, we will notify you as soon as possible and offer alternatives such as waiting for restocking or a refund.

5. Risk and Title

• The risk for products passes to you upon delivery.
• Ownership transfers to you only after full payment, including delivery charges, has been received.

6. Price and Payment

• Prices are as listed at the time of order processing.
• While we make every effort to ensure accuracy, pricing errors may occur. If a pricing error is obvious and unmistakable, we are under no obligation to fulfill the order at the incorrect price.
• Payments can be made via Visa, MasterCard, Visa Debit, Solo, and Maestro. Cash on delivery may be available where applicable.
• Your card will be pre-authorized at the time of order, with payment taken at the end of the working day.

7. Updates and Third-Party Terms

• We may update the website and app from time to time to improve functionality, add new features, or fix bugs.
• You may be required to update the app to continue using it.
• Your use of the app may also be subject to additional terms from the App Store or Google Play Store.

8. External Links

• Our website and app may include links to third-party websites for additional information. These links do not signify our endorsement of such websites, and we hold no responsibility for their content.

9. Return, Refund, and Cancellation

• To request a return, refund, or cancellation, you must contact the respective store. The store manager will assess the request and make a final decision.
• Orders can be cancelled within 10 minutes of placement.
• Returns are only accepted if the delivered product does not match the description on our website or app.
• Refunds, if approved, will be issued to the same payment method used for the order and may take up to 7 working days to process.

10. Our Right to Vary These Terms

• We reserve the right to amend these terms and conditions at any time. Any changes will take effect immediately upon being displayed on our website or app.
• You will be subject to the terms in force at the time of your order unless changes are required by law.

11. Language

• This agreement is drafted in English. If translated into another language, the English version will prevail.

12. Law and Jurisdiction

• Contracts for purchasing products through our website or app will be governed by the law of England and Wales.
• Any dispute arising from these terms shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

13. Age Restrictions

• You must be at least 18 years old to place an order through our website or app.

By using the MyLahore Website and App, you confirm that you have read, understood, and agree to these terms and conditions.